Returns & Exchanges

Eligibility

You can request a return or exchange within 7 days of delivery, as long as the saree is:

• Unworn, unwashed and unaltered
• In its original packaging, with all tags and the handloom mark card attached
• Free of stains, perfume, or odour

Sarees purchased on final-sale/clearance pricing, and blouse pieces that have been cut or stitched, are not eligible for return.

How to Request a Return

1. Go to Track Order (or Order History in My Account) once your order shows as "Delivered".
2. Click Request Return on the order and tell us the reason.
3. Our team will review your request and arrange a reverse pickup within 2–4 business days.

Refunds

Once the returned saree passes quality check, refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer or store credit.

Exchanges

Want a different colour or weave instead? Choose "Exchange" as your reason when requesting a return and mention the saree you'd like instead — our team will confirm availability and process the swap once the original item is picked up.

Damaged or Incorrect Items

If your saree arrives damaged or isn't what you ordered, please raise a return request within 48 hours of delivery with photos where possible, and we'll prioritise a replacement or full refund at no extra cost.

Need Help?

Reach our team any time at 7007479113 or info@hasnainansari.in.